Italiano
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Account
You can create a new account by clicking on the 'My Account' icon at the top right of the homepage. You can log in via social networks or create an account with your email address. To create an account you need the following information: first name, last name, email address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties.
No, this is not necessary, you can decide whether to place your order as a guest or by logging into your account. You will still have to fill in the shipping and billing fields before proceeding to pay for your order; if you are not logged in, but wish to do so, click on the icon in the top right-hand corner and select the "Create Account" option.
You can retrieve your data from the summary e-mail you received when you registered your account. If you cannot find it, you can retrieve your data by clicking on the "Forgot your password?" link on the login page. You will receive an e-mail with a link to reset your password. Your user is the full email address with which you registered.
Orders
Changes to the order must be made as soon as possible, it is not guaranteed that the order can be changed. If you have a change to make, please write to us promptly at e-shop@sozzicalze.it , one of our employees will try to make the change in time.
If you realise that you have purchased the wrong product or have placed the order in error, please contact Customer Service promptly by email at e-shop@sozzicalze.it
No, we do not currently provide the gift option.
Shipping
Once the order is received, our average processing time is 1 day and the average delivery time is 1 day. Orders are processed and dispatched from Monday to Friday, so public holidays are not to be taken into account when calculating days for dispatch and delivery. Any delays once the parcel has been handed over to the courier are beyond our control, although we will make every effort to try and resolve the problem.
Yes, Sozzi Milano ships worldwide.
*Customs charges are the responsibility of the customer
Shipping costs vary depending on the country of destination. They are calculated when you enter your data at checkout and you can then see the amount in the order summary before proceeding to payment. In Italy shipping is free of charge for orders over 59 euro, for orders below this amount the cost is 5 euro.
Of course, at the time of checkout, the customer may indicate a different delivery address from the billing address in order to receive the goods where he or she prefers and may also indicate the name of the company where delivery is to be made.
Absolutely. When the assigned courier picks up the parcel for delivery, the customer receives an e-mail with the identification number and the courier used to track their shipment at all times.
Sozzi Milano currently uses BRT for Italy, FedEx and Asendia for abroad.
We advise you to indicate a shipping address where you can be easily found. If no one is present at the time of delivery, the courier will leave a note and make a second attempt. If this is unsuccessful, the goods will be held at the nearest branch. Please ensure that you have given a correct delivery address.
Payments
Payment methods vary depending on the country of invoicing/shipping. For orders from Italy, we accept credit cards, PayPal, bank transfer. Payment on delivery (cash on delivery) is not possible.
N.B. Payment by Bank Transfer takes up to 5 working days to process.
Credit card payments are processed through servers that use cryptographic security protocols and guarantee our customers maximum data protection.
For orders placed with a shipping address outside the European Union, VAT, as well as local taxes and import duties, are not included in the displayed price. These additional costs may be charged by the courier upon delivery.
Yes, an invoice can be requested at checkout by entering the necessary data in the 'Do you need an invoice?' field: the VAT number and/or tax code and the relevant recipient identification code and/or PEC.
Payment of taxes and customs duties is necessary in order to receive the parcel. We are unable to provide an estimate of the costs, as they are calculated directly by the customs offices in the country of destination.
No, taxes and customs duties paid before receiving the parcel cannot be refunded.
Items
Classic Sozzi Milano products, if missing, will be restocked as soon as possible, while for fancy products or special variants restocking is not guaranteed.
Returns and Refunds
It is possible to request a return no later than 14 calendar days from the date of receipt of the goods, following the return procedure indicated on our website. In the case of purchases of underwear products, returns cannot be accepted for health and hygiene reasons.
In this section you can fill in the return request form by specifying the order number for which you wish to request a return, any reasons for the return and your contact details.
Sozzi Milano recommends reusing the original packaging in which you received the product, sealing the package with adhesive tape.
Once the return has been authorised by Customer Service, you will receive an email with instructions on how to book the courier who will collect the package. At the end of the procedure you will have to print the return labels and follow the instructions to place them on the package to be returned.
The first return shipment is borne by us, if several returns are made for the same order, the costs of the additional shipments are borne by the customer.
The only courier booking procedure to be carried out will be sent to you by us by e-mail, otherwise, if the customer wants to book a courier independently, the return costs will be borne by the customer.
Yes, by filling out the return and exchange request form and indicating the order number for which you wish to request a return, any reasons and your contact details.
Yes, you can return your purchase by following the return request procedure via the return form.
In the case of defective items purchased from our site, please notify Customer Care as soon as possible using the return request form, specifying that you have received a defective item. If available, we will send you the same replacement item as soon as possible. In case of non-availability, the item will be fully refunded.
The refund will be made as quickly as possible and in the same payment method used to place the order. The refund will be made within 30 days of the return request.
Support
Please note that our assistance is available from Monday to Friday from 8 a.m. to 6 p.m., we do not guarantee assistance through any of our services (chat, e-mail, telephone) outside of this daily and time slot.
Contact us at e-shop@sozzicalze.it or in the contact form indicating the order number and the problem encountered, and one of our employees will provide personal assistance as soon as possible.